I have been intrigued by Magic Jack and Magic Jack Plus for sometime. First time was when I fell asleep and woke up in the middle of the night with their TV ad running. Then I saw that Radio Shack stores were selling the product. Black Friday special at local Radio Shack had it for $49 instead of $69.. Several of my friends seemed to me to be potentially good clients for a less expensive "phone system" that worked via internet connection, so I bought the Magic Jack Plus.
First off, there is little on the package that is actually fully actual information, but more like assertions as it turns out. A computer is required to set up the system even if you intend to use it only plugged into a router network. Setup is not instantaneous by any means. The device requires a large download and a minimum of 3 minutes of not touching computer keyboard, etc This process actually took something like 15 to 30 minutes. Some of the instructions on packaging internally confict and are mutually contradictory.
Then if you plan to register for an assigned number for incoming calls and continued use, you can plan on another 30 minutes online filling in forms and rejecting charges that should not be necessary were package ads actually fully truthful.
Then once I did get it working, I found out it would not work with some South Dakota telephone systems. Goldenwest, which is our local system, does not work with Magic Jack. Trying to call a local number generates a Magic Jack response something like, "Conference calls and platform calls require a prepaid charge. Contact my.magicjack....etc." Well, I was not making a conference call and have not the foggiest idea of what is a platform call. Some other phone systems in South Dakota and Magic Jack also seem to be incompatible.
It does appear to work with cellphone systems and some of the South Dakota phone system providers. I have connected with phones outside South Dakota.
Magic Jack tech service is a very slow chat system which will essentially shift you to their several pages of fine print terms of service with discussion of CLEC and ILEC, etc.
The incoming number seems to work. I have received calls from cellphones and landlines to that number.
In short, take anything promised by the Magic Jack Plus TV ads and package claims with a grain of salt. You may find it useful or not at all useful depending on your situation and the kind of phone systems you might want to call using Magic Jack.
After ripping the damnable plastic packaging to shreds and wasting about two hours getting everything set up, I will probably play with the thing till the "free" first year contract expires. Before you buy it, check some of the complaints I found after running into the Magic Jack Plus "conference, platform pay wall" message.
Magic Jack Reviews and Complaints
Magic Jack and long-distance problems
This guy wants Magic Jack reported to BBC, FCC, and PUC
A tech page that once supported Magic Jack says, not so favorable now
The Ripoff Report on Magic Jack
And, the Magic Jack's fine print terms of service
Well, that should give you a bunch of perspectives if you are considering purchasing Magic Jack Plus at your local Radio Shack store or from a TV ad. Despite the problems so far, it comes to something in the neighborhood of free lunch, but perhaps not nearly so free and tasty as some of the other options for phone via internet. Let me know if you have good or bad experience or even if you find this post and links useful.
I stopped at the local Radio Shack and learned from an experienced clerk there that they tell everybody about the problem with local use of the Magic Jack. Well not quite everybody, but she did suggest the real problem with the Magic Jack may actually be a problem with Golden West Telecommunications having no competition and thus may be blocking use of devices like Magic Jack. I don't know if that speculation holds water or not, but seems it might be of interest to the South Dakota Public Utilities Commission.
Government agencies subsidizing nearly free phone service for indigents, might also be interested in a free-enterprise option for phone service actually costing about $19.95 per year (Internet connection and computer necessary however).
*** Stay tuned...Dakota Today and many other SD Blogs really are a free lunch...but also of varying quality and flavor--- Doug Wiken
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